E-Bill Frequently Asked Questions

1.	What is E-bill?
2.	How is E-bill beneficial?
3.	Who is eligible for E-bill?
4.	What information is required to receive a Southwest Gas E-bill?
5.	Does Southwest Gas collect any monthly fees from customers?
6.	What information is needed to enroll?
7.	What is a bank transit/routing number?
8.	Paying electronically, when will this option be become available?
9.	Notification of a new E-bill?
10.	Is billing information secure and private?
11.	How much does this service cost?
12.	Will future gas bills still be sent in the mail?
13.	How does the deactivation of E-bill work?
14.	What if an error message is received when enrolling? For security and protection, Southwest Gas performs a number of checks to ensure the right account is activated for e-Bill. If a message is received that an e-Bill account cannot be set up, make sure the correct 13-digit Southwest Gas account number is entered as found on the paper bill. While enrolling, this number should be entered without dashes or spaces. The enrollment process verifies that all information has been entered correctly. Please contact the service provider for assistance. (If enrolling with CheckFree, contact Customer Service at 1/800/564-9184).
15.	Questions about E-bill?
16.	Are all Southwest Gas bills sent by E-bill?
17.	Can bill inserts and important messages still be viewed?
18.	How do I sign up for Southwest Gas service if I already have E-bill?