E-Bill Frequently Asked Questions

1.	What is E-bill?
2.	How is E-bill beneficial?
3.	Who is eligible for E-bill?
4.	What information is required to receive a Southwest Gas E-bill?
5.	Does Southwest Gas collect any monthly fees from customers?
6.	What information is needed to enroll?
7.	What is a bank transit/routing number?
8.	Paying electronically, when will this option be become available? Once successfully enrolled, customers will be able to view Southwest Gas bills instantly. Customers will receive one more paper bill along with their first e-bill, and a special bill message advising of a last paper bill. After viewing, customers can pay online or by any other payment option. Note: During the enrollment process “Instant View” will reflect the last generated bill.
9.	Notification of a new E-bill?
10.	Is billing information secure and private?
11.	How much does this service cost?
12.	Will future gas bills still be sent in the mail?
13.	How does the deactivation of E-bill work?
14.	What if an error message is received when enrolling?
15.	Questions about E-bill?
16.	Are all Southwest Gas bills sent by E-bill?
17.	Can bill inserts and important messages still be viewed?
18.	How do I sign up for Southwest Gas service if I already have E-bill?