A Message from John Hester, Southwest Gas President and CEO

Category: Corporate

Dear customers,
 
I cannot stress enough that your safety is of the utmost importance at Southwest Gas. In addition to ensuring a safe and reliable pipeline network that delivers natural gas to you, we are also taking measures to protect your well-being as we face the continued spread of the coronavirus, or COVID-19.
 
To that end, Southwest Gas continues to implement best practices and follow guidance provided by the Center for Disease Control, our local health organizations, as well as the American Gas Association. To give customers the peace of mind when we meet them face-to-face, we are also enhancing operational procedures for customer-facing employees like our service technicians, emergency response staff and payment office employees. These procedures include wearing gloves, not shaking hands and maintaining a reasonable distance from customers. 
 
We understand that these are trying times for many of our customers and want to ensure that you focus on the well-being of your families without having to worry about any disruption of service from Southwest Gas. As such, we have stopped service disconnections indefinitely, until the coronavirus situation improves. For customers experiencing financial hardship, we are here to help with flexible payment options. Our website and mobile app will give you the ability to manage your account from the comfort of your home without needing to visit our payment offices in person.
 
We take our responsibility of providing a critical energy source for our communities very seriously.  And at every step, we want to be sure that we continue to earn your trust. During this time of heightened health awareness when our customers are more likely to stay home, I want to assure you that you can continue to count on us to deliver clean, efficient, and affordable natural gas to you for cooking, heating your water and home, drying your clothes and more.

Thank you for letting Southwest Gas serve you.

Sincerely,
John Hester