Community Impact

We make a significant impact by creating a culture rooted in community engagement, giving and inclusivity.

Customer Satisfaction

Our Company prides itself on delivering natural gas service in a safe and reliable manner and on being an industry leader in energy construction. There is no greater compliment than the trust given to us through our customer satisfaction rating. Customers served by our natural gas utility service rated their overall satisfaction at 96% in 2019.

Efforts also continue to enhance the customer experience through technology and processes. At Southwest, we are forging ahead on building an intuitive, state-of-the-art customer information system to continue providing an exceptional level of service well into the future. We look forward to the anticipated completion of this project in 2021.
96 percent


Our Company is dedicated to supporting the communities in which we live and work. Through philanthropic giving and volunteering, we are building a better quality of life for those in need. Our employees, too, live this through their generous donations to local charitable organizations as they participate in employee giving programs like Southwest’s FUEL for LIFE. In 2019, we are proud to have achieved an 84% participation rate in this program at an average contribution of $1,180, distributed among 182 nonprofit agencies. Beneficiaries include nonprofits that support essential human services such as health, welfare, poverty, hunger and research.

Energy Share

Energy Share is an emergency utility assistance program funded through the generous contributions of Southwest customers. This program enables customers to contribute through their monthly gas bills to those experiencing unexpected financial difficulties. Funds are administered through partnerships with local nonprofit organizations, and in 2019, contributions exceeded $973,000.


Volunteer Efforts

Throughout the year, Southwest and Centuri employees also give back to their communities through various volunteer projects. At Southwest, employees participated in numerous events impacting those most vulnerable: from packing and distributing care packages for the homeless and collecting and distributing coats for underprivileged families, to supporting disadvantaged moms with much-needed items for their newborns.

Career Development


With over 10,000 employees, we are dedicated to making our Company an employer of choice. Employees are our most valued asset, and we are happy to have had Southwest named one of 2019’s “Best Companies to Work for in Nevada” by the career-building site, Zippia. Part of our success as a Company is the result of encouraging the career development of employees by aligning their goals with the strategic goals of the Company.

At Southwest, the Gas Operations Support Staff Mentor Program is designed to provide guidance for newly hired employees in both construction and service technician positions. Each of these programs is designed to offer each mentee the knowledge and skills to ensure success in their position.

Career Development


Our people work hard, and we strive to show appreciation through the benefits they receive. Employees are encouraged to take care of themselves and maintain a healthy lifestyle with the support of resources provided by the Company to achieve overall wellness. Retirement programs through employee 401k contributions matched by the Company at certain percentages are also a part of helping our team look forward to enjoying the benefits they have worked for. During 2019, Southwest added Flexible Work Arrangements for our employees to help create a balance between work and personal life, enabling them to enjoy more time doing the things they love most.

Employee Safety & Training

When you join our Company, you become part of our family. That is why our goal is simple — whether in the executive offices or standing in a ditch, we expect every one of our employees to have a passion and commitment to operating incident free, every day, everywhere. Each employee has ownership of safety at the Company. That shared commitment is at the core of our culture.

Company subsidiaries have developed a frontline safety strategy with executive leadership that contributes to the continuous improvement of our safety management system. In addition, employees throughout the organization have responsibilities to identify, assess and control safety hazards throughout our daily operations.

All employees and contract workers receive initial safety orientation training to learn practices, procedures and policies established by the Company. Recurring safety training occurs at regular intervals thereafter.

Diversity, Equity & Inclusion (DE&I)

We are committed to providing all employees equal opportunity in all aspects of employment as well as empowerment to all employees to achieve their maximum potential. The Company recognizes that learning about cultural diversity is important because it helps us dispel negative stereotypes and personal biases. We can recognize and respect other ways that are not necessarily our own. We are proud to champion an environment of belonging in which all people are welcome and encouraged to achieve their career goals with us.

Diverse teams bring different perspectives, which lead to better solutions. By creating an inclusive and engaging culture, the Company allows everyone to bring their innovation and creativity to work every day. That is why our diversity, equity and inclusion initiative goes beyond counting our people: we make our people count.

In 2019, Southwest launched the “Uniquely Southwest Gas” employee resource group and formed a diversity council and champion network. Through these teams, we foster an inclusive workplace that fuels opportunities for all employees, encourages them to be their true and unique selves, and makes every Southwester feel seen and heard. This allows Southwest to create safe spaces for employees to share feelings and have more meaningful conversations about current events and DE&I topics.

Supplier Diversity

Supplier Diversity


Our Company remains steadfast in our commitment to advancing and supporting supplier diversity and offering opportunities for women, minority, LGBTQ, and disabled veteran-owned business enterprises. As part of our work in the community, we hire locally and contribute to a sustained local economy by creating jobs, growing local businesses and contributing to the local tax base.

Southwest is fortunate to operate in one of the fastest growing and diverse regions of the country. We must take advantage of opportunities to connect with local organizations that will help expose local, diverse suppliers to larger organizations like ours. Through diverse supplier certification, our primary consideration is to ensure that companies owned by minorities, women and veterans in our communities are the ones benefitting from this focus.