#1 in Customer Satisfaction with Residential Natural Gas Service in the West with Large Natural Gas Utilities and #1 in Customer Satisfaction with Business Natural Gas Service in the West 3 years in a row. We're ranked #1 in the West Large Segment by J.D. Power in the 2022 Gas Utility Residential Customer Satisfaction Study & the West Segment in the 2022 Gas Utility Business Customer Satisfaction Study.
“Our customers rely on us every day to deliver reliable, affordable and sustainable energy to fuel their homes and businesses,” said Karen Haller, chief executive officer of Southwest Gas. “We take that responsibility seriously and are committed to exceeding our customers’ expectations and meeting their energy needs well into the future. We are honored to be ranked #1 by J.D. Power and humbled by our customers’ recognition of our efforts to serve them with excellence.”
The 2022 Gas Utility Residential Customer Satisfaction Study is based on responses from more than 57,239 customer interviews of the 84 largest gas utility brands across the U.S., representing more than 64.6 million households. Southwest Gas ranked highest across all six study factors: price, safety and reliability, billing and payment, corporate citizenship, communications, and customer care.
The 2022 Gas Utility Business Customer Satisfaction Study is based on responses from more than 9,220 interviews of business customers in decision-making roles related to their utility company, each serving more than 25,000 business customers, representing more than 4.4 million business customers total. The Company was recognized for delivering the best in safety and reliability, billing and payment, corporate citizenship, price and communications.