Who can sign up for Equal Payment Plan?
Active Residential customers only.
Is there a charge for using Equal Payment Plan?
No, there is no fee for the program.
After enrolling, when does the Equal Payment Plan amount start?
The EPP amount will appear on the next billing cycle.
How do I cancel my participation in Equal Payment Plan?
Equal Payment Plan can be canceled at any time by logging into your
MyAccount
and selecting “Stop Equal Payment Plan” under Payment Options. If you are unable to access online, please call Customer Assistance at
877-860-6020
.
If the program is canceled prior to 12 months from the enrollment date (anniversary date) the accumulated amount will become due and payable.
What is a "Settlement" month?
The settlement month is 12 months from the enrollment date (anniversary date) that calculates the difference between the estimated usage at the time of enrollment and the actual gas used while on the program.
If there is a credit of $50.00 or less, the credit is rolled over into the next plan year. If the credit exceeds $50.00 a refund check is issued.
If more than $50.00 is owed, it is due and payable in the settlement month. If $50.00 or less is owed, the amount is rolled over into the next plan year.
After the “Settlement” month the Equal Payment Plan will automatically enroll for another 12 months.
Can I request a payment extension while enrolled in Equal Payment Plan?
No, EPP is not eligible for an extension.
What happens if I am late making a payment?
Participation in EPP is automatically terminated after two late payments made while on the plan.