Home Residential Services Resource Center Ways to Pay Your Bill Equal Payment Plan
Take charge of your finances.
Equal Payment Plan (EPP)
EPP is a convenient program for residential customers that can assist those on a fixed income or who want to budget monthly expenses by providing a fixed monthly payment. The EPP monthly payment amount is based on the prior year’s average annual usage divided into 12 monthly payments. There is no obligation to enroll and the plan can be canceled at any time.
EPP offers a fixed amount that is determined by the estimated annual gas usage of your home. The EPP annual amount is calculated by applying the current rate category to the most recent 12 months of consumption history at the premise to determine the EPP amount for the year. It is then reviewed every quarter (three, six, and nine months), and the amount may be adjusted up or down depending on gas use.
EPP settles annually. The settlement month is 12 months from the enrollment (anniversary) date and calculates the difference between the estimated use at the time of enrollment and the actual gas used while on the program. The gas bill will continue to show the exact utility charge(s) and the normal amount due. The “EPP” amount will display in the “Please Pay Amount Due” section on your bill.
You can enroll online at swgas.com by simply logging into your MyAccount and selecting Equal Payment Plan under Billing. You may enroll at any time during the year with a current gas bill. Click the links below to create an account or login to your account. If you are unable to access online, please call Customer Solutions at
877-860-6020
.
Who can sign up for Equal Payment Plan?
Active Residential customers only.
Is there a charge for using Equal Payment Plan?
No, there is no fee for the program.
After enrolling, when does the Equal Payment Plan amount start?
The EPP amount will appear on the next billing cycle.
How do I cancel my participation in Equal Payment Plan?
Equal Payment Plan can be canceled at any time by logging into your
MyAccount
and selecting “Stop Equal Payment Plan” under Billing. If you are unable to access online, please call Customer Solutions at
877-860-6020
.
If the program is canceled prior to 12 months from the enrollment date (anniversary date) the accumulated amount will become due and payable.
If the program is canceled prior to 12 months from the enrollment date (anniversary date) the accumulated amount will become due and payable.
What is a "Settlement" month?
The settlement month is 12 months from the enrollment date (anniversary date) that calculates the difference between the estimated usage at the time of enrollment and the actual gas used while on the program.
If there is a credit of $50.00 or less, the credit is rolled over into the next plan year. If the credit exceeds $50.00 a refund check is issued.
If more than $50.00 is owed, it is due and payable in the settlement month. If $50.00 or less is owed, the amount is rolled over into the next plan year.
After the “Settlement” month the Equal Payment Plan will automatically enroll for another 12 months.
Can I request a payment extension while enrolled in Equal Payment Plan?
No, EPP is not eligible for an extension.
What happens if I am late making a payment?
Participation in EPP is automatically terminated after two late payments made while on the plan.
Have you considered enrolling in the Automatic Payment Plan (APP) along with EPP?
Automatic Payment Plan (APP)
is a convenient way to pay your bill automatically every month through an automatic bank draft from your checking or savings account. You will continue to receive your monthly gas bill and the payment amount will be automatically deducted on your payment due date – no hassle with paying online or standing in line. By enrolling in both programs, you know what your bill will be each month and are assured that it will be paid on time.
