California Consumer Protection Act (CCPA)

The CCPA provides California consumers rights relating to the access, deletion and sharing of personal information that is collected on them.

Home About Southwest Gas Privacy Policy California Consumer Protection Act (CCPA)

At Southwest Gas, we do not sell your data.

Any information we collect is used to provide you with safe and reliable natural gas service.
 
We believe in being transparent. The following is a list of personal information Southwest Gas currently collects, and whether the information can be removed from our system while continuing to provide you with service.
 
Can Delete? (YES/NO)
Data Collected
Reason why this information is collected
YES *Email
Needed to log in to MyAccount, access the Southwest Gas Mobile App and/or Paperless Billing services.
 
The removal of this information from our systems will require disenrollment from MyAccount, the Southwest Gas Mobile App and Paperless Billing.
NO *ACH/ Bank Routing ACH and bank information, along with payment history, is needed to provide our customers' natural gas service
NO Billing Address Needed to provide our customers natural gas service
NO Date of Birth Required for verification
NO
First & Last Name
Needed to provide our customers natural gas service
NO *Income If enrolled in the CARE or ESA programs, this information is needed to verify customers who may qualify
NO *Online Password Needed to log in to MyAccount, and the access the Southwest Gas Mobile App
NO
Service Address
Needed to provide our customers natural gas service
NO
Social Security Number(SSN)
SSN is the primary identifier used for verification
NO
*Tax ID
If there is no SSN, then Tax ID is the primary identifier used for verification
*Note: The information above may not apply to every customer, unless needed for program enrollment or other optional services. SWG will not store this data without it having been provided by the customer first.

If you are a current or former Southwest Gas employee or contractor, additional information is collected that is not currently part of the CCPA. This data is retained for employment purposes only. As a customer, you are entitled to remove any information that is unneeded in providing you with natural gas service.

To have your email address deleted, please contact our Customer Assistance team at:

877-860-6020