Know the signs. Stay protected.
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Scammers are becoming more sophisticated. They may impersonate utility companies through phone calls, emails, text messages, social media—and even in-person.
Their goal is to trick you into giving away personal information or sending money using high-pressure tactics and threats of service disconnection. Knowing what to watch for can help you stay protected.
We prioritize the safety of our customers and the community. Please stay vigilant and report any suspicious activity.
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Phone Calls
Text Messages
Social Media Messages
Emails
In-Person Visits (Door-to-Door)
Fake Website
The approaches scammers and imposters use may vary and evolve, but typically include:
- Overpayment Refund Scams: A claim that you have overpaid your bill and an offer of a refund requiring your bank or personal information for processing.
- Disconnection Threats: A threat to shut off service immediately unless a payment is made.
- Fake Utility Representative: An unsolicited visit to your home or business that may appear to be a Southwest Gas representative, using a fake uniform, badge, and/or logo.
- Phony Discounts or Assistance: An offer to lower your rates or help you pay off your utility bills through a customer assistance program if you pay up front or provide personal information.
- Fake Utility Communications: A fake phone call, email, text, or social media message that appears to be from Southwest Gas, with a link or phone number that is not Southwest Gas’.
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Actions Southwest Gas MAY DO:
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Call to discuss your account or payment options, if your account is past due.
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Send informational emails and text messages.
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Perform regular maintenance & services, leak surveys and safety work in your area.
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Require access to infrastructure in public areas and the gas meter on your property.
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Clearly identify our employees and authorized contractors with badges, uniforms, and/or vehicles marked with the Southwest Gas or contractor logo.
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Provide a reason for the visit.
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Enter your home only with your permission.
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Offer employee verification through Southwest Gas Customer Service at 877-860-6020.
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What Southwest Gas WILL NOT DO:
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Threaten to disconnect your service without prior notice.
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Demand payment in person.
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Request payment using gift cards, Zelle, Venmo, Cash App, Bitcoin, or other informal payment platforms.
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Send you to unofficial websites or third-party payment platforms.
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Demand access or enter your home without your permission.
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Refuse to show an identification badge to verify an employee or contractor.
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Use threatening or aggressive tactics.
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If you suspect a scam or want to report suspicious behavior, contact Southwest Gas Customer Service at 877-860-6020.
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Federal Trade Commission |
How To ID Employee
