How to Identify an Employee or Contractor

Learn how to identify official Southwest Gas employees or contractors for your safety and security.
Our technicians and authorized contractors routinely perform maintenance, locate gas lines, and conduct routine leak surveys throughout Southwest Gas’ service territories. These individuals often need access to the natural gas meter on the side of your home or business to perform necessary work.
 
If someone appears at your door claiming to be from Southwest Gas, ask to see their identification badge, which will feature the Southwest Gas logo or contractor logo.

Employees and authorized contractors can also be verified by calling Southwest Gas directly at 877-860-6020.
Southwest Gas employees and authorized contractors may be in your neighborhood for a variety of important safety and service-related reasons. Some common reasons include:
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Customer Service Orders

We may be responding to a request for starting or stopping gas service, or transferring service to different address.

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Meter Check

We may perform routine inspections and maintenance of natural gas meters for safety and accuracy. Technicians may need access to the meter on your property.

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Restoring Service

We may be restoring service after scheduled maintenance, weather-related interruptions, or emergency repairs.

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Repairs

We routinely perform repairs on gas lines and equipment to ensure safe and reliable service in your area.

If you’re ever unsure about a person claiming to represent Southwest Gas, ask to see their ID and call us directly at 877-860-6020 for verification.

Southwest Gas works with trusted contractors to perform important work in your neighborhood, including pipeline maintenance, leak surveys, and service upgrades.

Many of these contractors can be recognized by our Contractor Branding Program materials, such as Southwest Gas-branded vehicle decals and baseball caps. These identifiers help customers know when a contractor is working on behalf of Southwest Gas.
 

The logos below represent authorized contractor partners*. If you’re ever unsure about a worker’s affiliation, call us directly at 877-860-6020 to verify.

*Southwest Gas also works with other contractors, whose logos may not be listed here. Please refer to the safety tips above.
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Scam Awareness

Southwest Gas employee Scam Alert
Learn how to spot common scam tactics, protect your personal information, and verify legitimate utility communications.
 

Recognizing a Natural Gas Leak

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What do you do if you suspect a leak? Learn the signs of a natural gas leak and what to do if you suspect one.

Learn more

Call 811

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A quick phone call can prevent unnecessary damage to underground pipelines and avoid significant penalties or repair bills for the person digging into our pipeline.