California Special Programs & Assistance

We’re here for you, California. Whether you have questions about natural gas safety or need to reach customer service, we’ve got your back.

We're here to help.

If you're a Southwest Gas residential customer and meet certain income guidelines, you may qualify for assistance in paying your bills.

To see if you qualify for assistance, select the program which most closely relates to your circumstances.

We know that the COVID-19 pandemic has impacted the communities we serve in many ways, including placing financial hardships on many of our customers.
There are programs in place to help those affected with their utility bills, including the Federal CARES Act.
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See Special Programs & Assistance
in your area.

There may be local, county or state funds available to you, if your household has been impacted by COVID-19. Funds are limited and are being distributed in the order in which requests are submitted.
Please dial 2-1-1 and select option 1 then option 9 to speak to a specialist to assist you with funds available in your area or call 800-618-5213 to discuss possible flexible payment options.

Energy Savings Assistance Program

Whether you own or rent your residence, the Energy Savings Assistance (ESA) program is a great way to increase the energy efficiency of your home. It provides income-qualified customers with money-saving improvements at no cost.

California Alternate Rates for Energy (CARE) Program

If you have recently lost your job, even if you are receiving unemployment benefits, you may qualify for a reduced energy rate through our CARE Program.
The CARE Program provides a discount on monthly gas bills to income-qualified customers at their primary residence. CARE eligibility is determined by the total gross household income and number of people living in the residence. 

California Medical Baseline Allowance

This program is only available to California customers of Southwest Gas who are full-time residents of the household.

Deferred Payment Program

If you can demonstrate a hardship and have outstanding bills, our deferred payment plan allows you to pay your bill over an extended period of time. This program gives you an opportunity to obtain assistance before service is discontinued. We also make referrals to government or local social service agencies.
For more information on this program, contact
Southwest Gas at 877-860-6020

Energy Share Program

An emergency fund which provides direct utility assistance to qualified customers with unexpected financial difficulties. Your tax-deductible Energy Share donations are completely managed and distributed by your local energy share assistance agency.
Learn more about donating or receiving help

California Emergency Disaster Relief Program

The California Emergency Disaster Relief Program (EDRP) are customer protections mandated by the California Public Utilities Commission that are designed to help our California customers during a declared emergency.

Special Services

Language Interpretation
To assist our non-English speaking customers, our Customer Assistance agents have a language interpretation service available to translate in several languages.

Services for the Hearing Impaired
Our hearing impaired customers may contact Southwest Gas by calling the relay service at 711. Please provide the relay operator with the Customer Assistance Number, which is located at the top of your Southwest Gas Bill.

Contractor Referral Program

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Need an appliance repaired or replaced? Looking to buy a new natural gas appliance? Use our online energy referral service to find an appliance dealer or contractor in your area by clicking on the link below.

Program for Landlords

Program for Landlord
Provides an automated approach to revert natural gas service into the landlord’s name when tenants move out.

Third Party Notification

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Allows a friend or relative to be notified in case of a delinquent bill. While the third party is not obligated to pay the bill, they can often help resolve the problem before service is discontinued.

Medically Fragile Household

Medically Fragile
If you or someone in your household has a qualifying medical condition, you may be eligible for priority natural gas service restoration if there is an interruption in your service due to an outage.